# Returns - Link: https://shopquirkla.com/returns/ - Published: 2022-01-16T08:12:08-08:00 - Author: Rich Baldonado ## RETURN & REFUND POLICY **Vintage and made-to-order items are final sale for changes of mind.** We do not offer returns, exchanges or store credit for these items because of a change of mind, including size, color or fabric selection. Please review the measurements, photographs and product details before ordering. If you would like help choosing, email [hello@shopquirkla.com](https://shopquirkla.com/returns/hello@shopquirkla.com). These restrictions do not affect your rights if an item is faulty, damaged, incorrect or not as described, or any cancellation or return rights required by applicable law. See the international section below. Orders placed before a policy change remain subject to the terms offered at the time of purchase. ### Vintage pieces Due to the nature of vintage merchandise, vintage purchases are final sale. We are unable to accept returns or exchanges or offer store credit, except where returns or other remedies are required by law. Please read the condition notes and compare the listed garment measurements with a similar item you own. Your rights for faulty, incorrect or misdescribed goods remain unaffected. ### Made-to-order pieces These pieces are produced for your order. Please check the size guide and your chosen fabric, color and design before checkout. Made-to-order purchases are final sale for changes of mind, with no returns, exchanges or store credit. An item being made after purchase does not remove any cancellation or return rights you have under applicable law. ### Other eligible items For items that are not final sale or otherwise excluded below, you have 30 days after receiving your item to request a return. The item must be in the same condition that you received it, unworn or unused, with tags and its original packaging. You will also need the receipt or proof of purchase. These conditions do not limit mandatory consumer rights. ### Return shipping and restocking fees For eligible change-of-mind returns, you are responsible for arranging and paying return shipping. U.S. returns carry a restocking fee of 20% of the price paid for the returned item. International returns carry a €20 restocking fee, or its equivalent in the applicable currency. These fees apply only where permitted by law and do not make vintage, made-to-order or other final-sale items eligible for a change- of-mind return. We do not impose restocking fees where they are prohibited, including for a valid statutory withdrawal under applicable EU consumer law. For faulty, damaged, incorrect or misdescribed goods, return costs and remedies follow applicable law; the change- of-mind fees above do not override those rights. ### How to request a return Contact [hello@shopquirkla.com](https://shopquirkla.com/returns/hello@shopquirkla.com) before sending an item back. If your return is accepted, we will provide instructions on how and where to send your package. For eligible change-of-mind returns, arranging and paying for return shipping is your responsibility. Please follow those instructions; unsolicited returns are not accepted, except where applicable law provides otherwise. Return address: Quirk, 112 West 9th Street, Suite #200, Los Angeles, CA 90015, United States. ### Damaged, faulty or incorrect items Please inspect your order when it arrives and contact us promptly if an item is defective, damaged, incorrect or not as described, so we can evaluate the issue and make it right. Final-sale restrictions do not remove your rights in these circumstances. ### Other exclusions We do not accept change-of-mind returns for sale items, gift cards, perishable goods, personalized or special-order products, personal care goods, hazardous materials, flammable liquids or gases. All exclusions remain subject to applicable law. Contact us if you have a question about a particular item before purchasing. ### Exchanges For eligible items other than vintage, made-to-order or other final-sale purchases, request a return first. Once it is accepted, you can make a separate purchase for the replacement. This does not affect remedies for faulty or incorrect items or rights required by law. ### International orders and statutory rights We ship internationally. Where the law applicable to your purchase gives you cancellation, return, refund or other consumer rights, those rights take precedence over this policy, including its final-sale terms. For qualifying online purchases shipped into the European Union, you generally have 14 days after delivery to notify us that you wish to withdraw, without giving a reason, and a further 14 days to send the goods back. Legal exceptions may apply, including to goods made to your specifications or clearly personalized. We do not assume that choosing a standard size, fabric or design, or producing an item after purchase, automatically makes it exempt. Statutory rights for faulty or misdescribed goods also remain unaffected. Contact [hello@shopquirkla.com](https://shopquirkla.com/returns/hello@shopquirkla.com) to exercise your rights or ask about the process for your destination. ### Refunds on accepted returns We will notify you once we have received and inspected your return and let you know whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days, or sooner where required by law. Your bank or card company may take additional time to post the refund. If more than 15 business days have passed since approval, please contact [hello@shopquirkla.com](https://shopquirkla.com/returns/hello@shopquirkla.com).